Fastlink Aviation, in partnership with International Air Transport Association (IATA), will be conducting a 5-day training seminar on Quality Management course for Approved Training Organizations (ATOs). The course was moved and rescheduled on the last week of January 2011.
Management of Aviation Quality and Service
Increase customer satisfaction and safety following industry’s best-practices.
How You Will Benefit:
• Manage quality with a systemic, process-driven approach
• Develop a quality culture to increase customer satisfaction
• Understand the key processes of a quality system and its implementation
• Learn about the relationship between the ISO 9001: 2000 model and JAA and FAA quality standards
• Compare varied quality and service best practices within aviation
• Reduce your costs substantially
Designed for:
• General managers from aviation-related organizations
• Managers from Civil Aviation administrations
• Quality Managers of Training Organizations
• Flight and Ground Managers
Course Content:
• Model for quality management and customer service
• Quality culture
• Quality principles
• Process approach
• ISO 9001: 2000 model and ISO 9000 series standards
• Quality costs and process efficiency
• Quality and service policies
• JAA and FAA quality management standards
• Customer service standards
• Quality and service audits
• Organization for quality management
• Integration of other management standards to a quality management system
Below is a copy of the IATA letter of endorsement...
For more info email junlasala@yahoo.com (mobile: +63.917.815.2378)
